Privacy Policy
Last Updated: November 20, 2025
Introduction
Thivynlixai is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information when you submit inquiries or requests
- Email address for communication purposes
- Message content when you contact us through our website forms
- Technical data such as IP address, browser type, and device information
- Usage data including pages visited and time spent on our website
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer service
- To process your orders and deliver our products and services
- To send you information about our products, services, and promotions
- To improve our website functionality and user experience
- To comply with legal obligations and protect our rights
- To analyze website usage and optimize our marketing efforts
Legal Basis for Processing
We process your personal data based on:
- Your consent when you submit forms or accept cookies
- Contractual necessity to fulfill orders and provide services
- Legitimate interests in operating and improving our business
- Legal obligations under applicable laws and regulations
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service providers who assist with website hosting, email delivery, and analytics
- Professional advisors including lawyers and accountants
- Law enforcement or regulatory authorities when required by law
- Business partners only with your explicit consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Your Rights
Under data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to processing of your personal data
- Request restriction of processing in certain circumstances
- Data portability to transfer your information to another service
- Withdraw consent at any time where processing is based on consent
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Thivynlixai
Unit 18, Shepherds Business Park
Lenwade, Norwich NR9 5SG
United Kingdom
Email: info@thivynlixai.world
Phone: +441603871400